Kinship Consulting is a customer experience insights and analytics consultancy that creates positively memorable customer experiences resulting in strong customer connections.
Know Your Customers
Do you feel that you truly know your customers — their wants, needs, and expectations?
Through sophisticated customer research and predicative modeling, we deliver actionable insight for knowing, targeting and retaining your most desired customers.
Listen to Your Customers
Are you actively listening and learning from your customers to optimize your relationship?
We design effective voice of the customer programs to drive insight and action.
Engage Your Customers
Need help designing and launching the overall roadmap to customer experience excellence?
We create holistic CX programs to define the customer experience strategy, optimize customer journeys, build employee engagement, and drive desired outcomes.
Customer “Kinship”: Strategic Imperative in Financial Services Building strong customer relationships by delivering outstanding customer...April 16, 2014
We are now have some beginnings of economic proof that building emotionally connected customer relationships...April 15, 2014
More about us
Kinship Consulting is a customer insights and experience consultancy. We specialize in delivering actionable customer insights to develop positively memorable customer experiences that create strong customer connections — the kind we would describe as “kinship”.
We help our clients optimize customer value and seize new market opportunities by passionately focusing on the customer. We put the “Customer First” in everything that we do.
Strong emotional connections with your customers drive increased loyalty, deeper relationships, longer tenure and engagement.
We are inspired and motivated to create customer connections that could be described as “kinship”.
1, the state of being related to the people in your family;
2. a feeling of being close or connected to other people
We take a holistic, end-to-end view of B2C and B2B customer relationships — whether they be transactional or relationship based.