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Kinship Consulting is a customer insights and customer experience consultancy that creates positively memorable customer experiences resulting in strong customer connections.

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Know Your Customers

Do you feel that you truly know your customers — their wants, needs, and expectations? 

Through sophisticated customer research and predicative modeling, we deliver actionable insight for knowing, targeting and retaining your most desired customers.

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Listen to Your Customers

Are you actively listening and learning from your customers to optimize your relationship?

   We design effective voice of the customer programs to drive insight and action.

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Engage Your Customers

Need help designing and launching the overall roadmap to customer experience excellence?

We create holistic CX programs to define the customer experience strategy, optimize customer journeys,  build employee engagement, and drive desired outcomes.

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More about us

Who we are

Kinship Consulting is a customer insights and experience consultancy.  We specialize in delivering actionable customer insights to develop positively memorable customer experiences that create strong customer connections — the kind we would describe as “kinship”.

What we do

We help our clients optimize customer value  and seize new market opportunities by passionately focusing on the customer.  We put the “Customer First” in everything that we do.

Why we do it

Strong emotional connections with your customers drive increased loyalty, deeper relationships, longer tenure and engagement.

We are inspired and motivated to create customer connections that could be described as “kinship”.

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kin·ship: noun.

1, the state of being related to the people in your family; 

2. a feeling of being close or connected to other people

 

 

Where we do it

We take a holistic, end-to-end view of B2C and B2B customer relationships — whether they be transactional or relationship based.

Our Capabilities

Customer Insights 100%
Voice of Customer 100%

Journey Mapping 90%

Customer Analytics 90%

Customer Strategy 90%
Loyalty Economics 100%
Marketing Strategy 75%
Marketing Analytics 75%