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Services

 

Kinship Consulting enables B2C and B2B companies to grow their revenue by creating relevant customer experiences.  Through detailed analysis of market dynamics, customer insights and voice of the customer feedback, and evaluation and design of the customer journey, we are able to help you create emotionally-connected customer relationships.

We work most often in the healthcare, financial services, professional services, and technology industries.

Market Intelligence and Industry Outlooks

Employing sophisticated industry research, statistical modeling and analytics, we assess market conditions, size market opportunities, and recommend action for competitive positioning.

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Customer Insights and Voice of Customer

Using advanced research, customer listening, statistical modeling, and data science techniques to promote actionable customer targeting, retention, and experience.

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Customer Experience Excellence

Providing a holistic program to define the overall customer experience strategy, optimize customer journeys, define the overall change program, and achieve the expected outcome from your customer experience initiatives.

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Strategic consulting and advisory services

Proprietary and custom market research

Tableau-based Analytics

Predicative Analytics and Modeling

Industry white papers

Syndicated research

Marketing content/ thought leadership

Competitive Intelligence







Our Capabilities

Qualitative and Quantitative Research 100%
Voice of Customer/ Net Promoter Score 100%
Market Outlooks and Forecasts 100%
Customer Experience Strategy 100%
Customer Journey Mapping 90%
Journey Analytics 90%
Customer Analytics 90%
Data Science and Predicative Models 85%
Marketing Strategy 75%
Marketing Analytics 75%