Kinship Consulting is a customer experience strategy and market research firm that builds positively memorable customer experiences to create deep customer relationships.
WHAT WE DO
Market Intelligence
Delivering actionable industry insight to grow market share and adequately position for the changing competitive landscape:
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Market Share Analytics
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Go-to-Market Strategy
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Competitive Intelligence
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Win/Loss Programs
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Economic Analysis and Impact Studies
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Custom Market White Papers
Customer Insights/ VOC Programs
Providing sophisticated customer market research and Voice of the Customer programs in order to better know, target, and retain your most desired customers:
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B2C and B2B Voice of the Customer Research
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Usage and Attitudes Studies
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Marketing Communications Testing
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Customer Segmentation
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Product Concept Testing
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Insights Centers of Excellence
End-to-End Customer Experience Programs
Developing the overall roadmap to customer experience (CX) excellence and innovation that delivers customer satisfaction and retention:
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Enterprise NPS/ Customer Satisfaction Programs
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CX Strategy
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CX Blueprints and Roadmaps
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Quality Improvement/ Operational Excellence
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Rapid Prototyping/ Agile Transformation
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Program Management
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CX Governance
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INDUSTRY EXPERTISE
HEALTHCARE
Kinship specializes in developing patient and member-centric strategies and programs for healthcare providers, insurance plans, and service providers:
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Medicare Advantage Member Satisfaction Programs
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Optimizing MA CAPHS and HOS scores to achieve 4+ Stars
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Voice of Member Programs
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B2B NPS programs
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Member retention strategies and programs
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Patient and member engagement
FINANCIAL SERVICES/ INSURANCE
Kinship Consulting has expertise in addressing the customer-focused needs of financial services and/ or insurance companies. Areas of expertise include:
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NPS and Voice of Customer Programs
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Customer experience insights and analytics
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Market share analytics
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Home Lending Customer Experience
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Customer segmentation
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Marketing campaign ROI optimization
BUSINESS PROCESSES
Extensive experience and expertise in optimizing specific business functions:
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Call center optimization
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Digital channel optimization
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Marketing campaign ROI
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Product Development and Management
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Sales Force Optimization/ Account Planning
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Program Management
OUR CAPABILITIES