Kinship Consulting is a customer experience strategy and market research firm that focuses on building emotionally-connected customer relationships.
WHAT WE DO
Market Intelligence
Delivering actionable industry insight to grow market share and adequately position for the changing competitive landscape:
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Market Share Analytics and Forecasts
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Market Growth Strategy/ Opportunity Assessment
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Competitive Intelligence
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Win/Loss Programs
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Market Outlooks and Futurist Studies
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Customized Market White Papers
Customer Insights/ VOC Programs
Providing sophisticated customer market research and Voice of the Customer programs in order to better know, target, and retain your most desired customers:
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B2C and B2B Voice of the Customer Research
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Usage and Attitudes Studies
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Brand Positioning Research
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Marketing Communications / Value Proposition Testing
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Customer Segmentation
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Discrete Choice Modeling / Product Development
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Creating Insights and Research Centers of Excellence
End-to-End Customer Experience Programs
Developing the overall roadmap to customer experience (CX) excellence and innovation that delivers customer satisfaction and retention:
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Building Enterprise NPS/ Customer Satisfaction Programs
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Setting CX Strategy
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Human-Centered Design/ CX Blueprints and Roadmaps
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Process Improvement/ Operational Excellence
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Rapid Prototyping/ Agile Transformation
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Program Management
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CX Governance
Find out more >
INDUSTRY EXPERTISE
HEALTHCARE
Kinship specializes in developing patient and member-centric strategies and programs for healthcare providers, insurance plans, and service providers:
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Medicare Advantage Member Satisfaction Programs
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Optimizing MA CAPHS and HOS scores to achieve 4+ Stars
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Voice of Member Programs
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B2B NPS programs
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Member retention strategies and programs
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Patient and member engagement
FINANCIAL SERVICES/ INSURANCE
Kinship Consulting has expertise in addressing the customer-focused needs of financial services and/ or insurance companies. Areas of expertise include:
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NPS and Voice of Customer Programs
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Customer experience insights and analytics
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Market share analytics
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Home Lending Customer Experience
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Customer segmentation
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Marketing campaign ROI optimization
BUSINESS PROCESSES
Extensive experience and expertise in optimizing specific business functions:
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Call center optimization
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Digital channel optimization
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Marketing campaign ROI
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Product Development and Management
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Sales Force Optimization/ Account Planning
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Program Management
OUR CAPABILITIES
GET TO KNOW US
Who we are
Kinship Consulting is a customer insights and experience consultancy. We create positively memorable customer experiences that create strong customer connections — the kind we would describe as “kinship”.
What we do
We help our clients optimize customer value and seize new market opportunities by passionately focusing on the customer. We put the “Customer First” in everything that we do.
Why we do it
Strong emotional connections with your customers drive increased loyalty, deeper relationships, longer tenure and engagement.
We are inspired and motivated to create customer connections that could be described as “kinship” — the kind of bonds and connections found among family and close friends.
Where we do it
We take a holistic, end-to-end view of B2C and B2B customer relationships — whether they be transactional or relationship based.
Latest articles
Assessing Georgia’s technology market
Georgia’s technology sector continues to grow faster than national average making it a top 10...
March 29, 201700
